Longman English Interactive Frequently Asked Questions

1. When I login to the system, a window pops up stating "Server unavailable! Please try again later."

2. The screen stops at "Please wait ..." for a long time.

3. On Pronunciation pages, I get an error message "Failed to ini. audio component". How do I resolve it?

4. On Pronunciation pages, I get a "No microphone input available" error. How do I resolve this issue?

5. On logging in the program, I get a "No administration rights" error. How do I resolve this issue?

6. On Role Play pages, I get a "8221 File not found" error. How do I resolve this issue?

7. On Role Play pages, I get a "8224 File permission. Device in use" error. How do I resolve this issue?

8. What should I do if I can't watch the video?

9. How do I uninstall this course?

10. How do I contact Technical Support?

11. What are the System Requirements for Longman Software?

1. When I login to the system, a window pops up stating "Server unavailable! Please try again later."

Issue: This is due to Norton internet security / wrong server name.

Solution: ( A ) Check if your computer contains "Norton Internet Security". If yes, Please turn it off when you are doing Longman English Interactive.

Solution: ( B ) Please check your server name in "Options".

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2. The screen stops at "Please wait ..." for a long time.

Issue: This is due to Java installation problem.

Solution : Open Control Panel> Open Add/Remove Software> Remove all installed Java> install new Java

Remark : Java currently has automatic update. Please do not update as it may install more than one Java plug-in.

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3. On Pronunciation pages, I get an error message "Failed to ini. audio component". How do I resolve it?

Issue : This is due to Java installation problem.

Solution : Please refer to solution of Question 2

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4. On Pronunciation pages, I get a "No microphone input available" error. How do I resolve this issue?

Issue : Sound card crash with the program.

Solution : Change the computer sound card.

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5. On logging in the program, I get a "No administration rights" error. How do I resolve this issue?

Issue: administration rights problem

Solution :

1) Try clicking the program as usual.

2) You have to seek help from the one who help you to setup your computer.

3) You have to re-download the program: http://www.wiseman.com.hk/clientsetup.exe

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6. On Role Play pages, I get a "8221 File not found" error. How do I resolve this issue?

Issue: This error occurs on certain computers that have Shockwave 10. Macromedia released Shockwave 10 after the Longman products were released with Shockwave 8.

Solution : Create a new folder in the Shockwave 10 installation folder and name it DswMedia. The Shockwave installation folder is in this location:

C:\Winnt\System32\Macromed\Shockwave 10 [on Windows 2000]

C:\Windows\System32\Macromed\Shockwave 10 [on Windows XP]

Once this is done, restart the Longman program.

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7. On Role Play pages, I get a "8224 File permission. Device in use" error. How do I resolve this issue?

Issue: This error occurs on certain computers whose Shockwave plug-in installation folder does not allow non-administrator Windows users to access it with Read/Write permissions.

Solution: These users need full access permissions (Full Control, Modify, Read & Execute, List Folder Contents, Read, Write) to the installation folder and its subfolders and files.

To set the proper permissions, follow these instructions (only Windows administrators can do this):

1. Open My Computer.
2. Locate the Shockwave installation folder on the hard drive in this location:
   
   C:\Winnt\System32\Macromed [on Windows 2000]
   C:\Windows\System32\Macromed [on Windows XP]
   
   
3. Right-click on the Macromed folder and select Properties.
4. Select the Security tab, and then click the Advanced button.
5. Deselect the checkbox at the bottom of the dialog box whose label says "Allow inheritable permissions from parent to propagate to this object." (This message varies on different operating systems.)
6. When a security window appears, select the Copy option.
7. Select the "User Group" (students) for whom the access permissions need to be modified.
8. Click the Edit button.
9. In the "Apply onto" dropdown list, change the selection to "This folder, subfolders and files."
10. Make sure that all the listed permissions have their "Allow" checkbox checked.
11. Click Apply and OK to save the changed settings on all three open dialog windows.
12. Once this is done, restart the Longman program.

8. What should I do if I can't watch the video?

Issue: Quick Time Player problem

Solution : Download and Install Quick Time Player. Please click http://www.wiseman.com.hk

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9. How do I uninstall this course?

Solution: Click Start > Programs > Longman English Success. Select the name of the course and then select "Uninstall."

Note: Deleting the course's desktop icon will not uninstall the course from your computer. The desktop icon will be removed automatically as part of the uninstallation process.

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10. How do I contact Technical Support?

To contact Technical Support, e-mail us at service@wiseman.com.hk.

For the fastest response, please write in English and include these details:

1. Your name
2. School or company
3. Course you are using
4. Operating system version (including language)
5. Internet Explorer version (including language)
6. Phone number
7. Question or Comment
8. Specific error message
9. Screenshot of the error message

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11. What are the System Requirements for Longman Software?

1. Windows 98 SE, Windows XP, Windows 2000 with Service Pack 2 (or higher), or Windows NT 4.0 with Service Pack 6 (or higher)
2. Pentium II processor 400+ MHz
3. 128 MB RAM (256 MB recommended)
4. 16-bit graphics card
5. Monitor resolution of 800 x 600 or higher
6. Sound card, microphone, and speakers (Microphones plugged into USB ports are not supported)

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