Installation and login
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| 1.1 |
How can I get the SD2 User Manual?
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Please find the SD2 User Manual from the link below, you may choose to download Word or PDF format for your convenience.
User Manual
If you do not have Word or Acrobat Reader installed, please download the viewers from here:
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| 1.2 |
What is the system requirement of SD2?
Basic Requirement
| Mac OS |
Hardware |
- Intel Core™ Duo 1.83GHz or faster processor
- 1GB RAM
- 1024 x 768 pixels or higher screen resolution
- Loud speakers or headphone
- Microphone (for speaking exercises)
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| Software |
- Mac OS X v10.9 or later
- Latest version of Google Chrome (recommended), Edge or Safari
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| Windows |
Hardware |
- 2.33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for netbooks
- 1GB RAM
- 1024 x 768 pixels or higher screen resolution
- Loud speakers or headphone
- Microphone (for speaking exercises)
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| Software |
- Windows 7 / 8.1 / 10
- Latest version of Google Chrome (recommended), Edge or Safari
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| 1.3 |
How can I download the necessary software?
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Before you start the installation, please be sure that you have Windows administrator rights to access your computer.
By plug-in detection and download page
SD2 will automatically detect your computer and request you to install the missing software plug-in before you start a lesson.
The required software plug-ins are Adobe Flash Player (version 10 or above). You may download them by clicking the Download button from the plug-ins detecion page as shown below.
For direct download
If you need an alternative way to download the software plug-ins, you may find the direct download link below:
If you need further information, you can email our Customer Service Department at sd2 or call our service hotline (852) 3188 2600 during our office hours. Please state clearly your School Name, Class and Username.
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| 1.4 |
What should I do if I forget my password?
By Forgot Password
If you have entered a valid email address in your Profile, then you can use the Forgot Password feature to recover your password. Your password will be sent directly to your registered email.
- Back to the Wiseman Education home page
- Find Forgot Password under the password input box
- Enter your School Code and Username
- Click Retrieve Password
- Check your registered email to recover your password
By e-mail or phone
If you have not input your email in your Profile, please contact our Service Team at (852) 3188 2600 during normal office hours or fill in this [ Service Form ].
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| 1.5 |
How to make a Good Nickname for my Account?
The nickname you use in your SD2 account is the most deliberate clue about what kind of person you are. Certainly, there are many aspects to consider when choosing a nickname. If you choose a dirty name as your nickname, you will only taint your character and personality.
Here are some hints to help you decide on your nickname:
- Opt for an alias that shows the true you
- Consider your childhood aliases, favourite movie characters, pet names, sports aliases that have a significant attachment to you
- Include memorable numbers in your nickname to make it unique from the others
Remember, your nickname is an extension of you. Have fun with it, but also remember that what you choose could affect you in the long term so choose carefully and creatively.
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Questions during Lessons
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| 2.1 |
I can't start my lesson after pressing the Start Lesson button. What should I do?
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It is known that some old versions of "Toolbars" which have "Popup-Blocker" feature may block your SD2 operations.
To resolve this problem, please disable popup-blocker as follows:
Google Toolbar
- Open your Internet Explorer
- Find Google Toolbar under your Internet Explorer
- Find Settings button on the Google Toobar > Click Options...
- Find More tab
- Finding Enable Pop-up Blocker and uncheck it (Disable Pop-up Blocker)
- Click OK to save and exit
Yahoo! Toolbar
- Open your Internet Explorer
- Find Yahoo! Toolbar under your Internet Explorer
- Find Pop-up Blocker button on the Yahoo! Toobar
- Find Enable Pop-up Blocker and uncheck it (Disable Pop-up Blocker)
Crawler Toolbar
- It is recommended to uninstall this toolbar from your computer.
Conflict of Toolbars
If you have both Google and Yahoo! "Toolbars", it is recommended that uninstall one of them to avoid potential conflict between both toolbars.
If your problem still exists, or you need further information, you can email our Customer Service Department at sd2 or call our service hotline (852) 3188 2600 during our office hours. Please state clearly your School Name, Class and Username.
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| 2.2 |
I can't start my lesson, and it shown "Session Timeout". What should I do?
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Your login will be expired after being idle for 15 minutes. Please re-login your SD2 if you see a session timeout. If you constantly encountered session timeout problem on your computer, please try to delete the browser's cookies as shown below:-
For Internet Explorer 6
- Logout SD2
- Close all Internet Explorer
- Reopen a new Internet Explorer
- Find Tools
- Click Internet Options...
- Click Delete Cookies... button under General tab
- Click OK to confirm deleting all cookies from your temporary folder
- Login to SD2 and start a lesson
For Internet Explorer 7
- Logout SD2
- Close all Internet Explorer
- Reopen a new Internet Explorer
- Find Tools
- Click Internet Options...
- Click Delete... button under General tab
- Click Delete cookies button
- Click Yes to confirm deleting all cookies from your temporary folder
- Login to SD2 and start a lesson
If your problem still exists, or you need further information, you can email our Customer Service Department at sd2 or call our service hotline (852) 3188 2600 during our office hours. Please state clearly your School Name, Class and Username.
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| 2.3 |
Why do we have “Easy” and “Challenging” sub-levels to choose from?
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Why do we have "Easy" and "Challenging" sub-levels to choose from?
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The new SD2 is designed to address learner diversity. Students can work on the "Easy" sub-level to strengthen their basic skills. Students looking for a challenge can work on the "Challenging" sub-level to test their abilities.
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About submission
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| 3.1 |
I have submitted my lesson, but the system has no record. What should I do?
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It is known that some old versions of "Toolbars" which have "Popup-Blocker" feature may block your English Builder operations.
To resolve this problem, please disable popup-blocker as follows:
Google Toolbar
- Open your Internet Explorer
- Find Google Toolbar under your Internet Explorer
- Find Settings button on the Google Toobar > Click Options...
- Find More tab
- Finding Enable Pop-up Blocker and uncheck it (Disable Pop-up Blocker)
- Click OK to save and exit
Yahoo! Toolbar
- Open your Internet Explorer
- Find Yahoo! Toolbar under your Internet Explorer
- Find Pop-up Blocker button on the Yahoo! Toobar
- Find Enable Pop-up Blocker and uncheck it (Disable Pop-up Blocker)
Crawler Toolbar
- It is recommended to uninstall this toolbar from your computer.
Conflict of Toolbars
If you have both Google and Yahoo! "Toolbars", it is recommended that uninstall one of them to avoid potential conflict between both toolbars.
If your problem still exists, or you need further information, you can email our Customer Service Department at sd2 or call our service hotline (852) 3188 2600 during our office hours. Please state clearly your School Name, Class and Username.
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| 3.2 |
Can I re-do my submitted lessons or part of exercises?
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SD2 will allow a student to re-do any completed lesson/s with the permission and approval of his or her teacher. Such requests should be made by the teacher and action will be taken only upon the teacher's instructions. If there is any special reason to re-do any lesson, please feel free to share it with us and we shall review it on a case by case basis.
Should you have any further enquiries, please feel free to contact us at sd2.
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| 3.3 |
How can I revise the lessons after submission?
| You can review by going back into the lesson. |
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Score and answers
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| 4.1 |
I answered all questions correctly. Why can't I get the full score?
| If you find your score is lower than expected, please be reminded that you should participate all learning materials in order to get every score, these include any answers, play buttons, and sound clips. |
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| 4.2 |
How is the score calculated?
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All questions carry equal marks unless otherwise specified.
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| 4.3 |
Why do we show the answers?
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As it is proven to help students learning, we don’t want to penalise the many who achieve incredible benefits from SD2 interactive learning by stopping a few who cheat.
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